FAQs

  • Where can I find a physical therapist?

    Our clinic in Lansdale prides ourselves on providing a positive, encouraging environment with well-trained, friendly staff.We are confident in our ability to help you reach your goals and live a pain-free life.

    You have the right to receive physical therapy at any facilityyou choose. At ProAction Physical Therapy, you will receive the highest quality care while achieving the results you are in search of.

  • Can I benefit from PT treatments?

    Sure you can! Everyone can benefit from physical therapy. By working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

  • How can I make an appointment?

    Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning; evening & Saturday appointments available to meet the demands of your busy schedule. Call us today at (267) 263-2737 or click here to request an appointment.

  • Do PT treatments hurt?

    Good communication with our therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

    Physical therapy is not meant to hurt, but to relieve pain! There is a chance, however, as you restore your mobility that your pain levels will fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. Rest assured that this is a normal response to physical therapy treatment and not a cause for concern.

  • What is something important to know about physical therapy?

    With physical therapy, it’s important to know that the overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

    Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to manage or eliminate it altogether.

    Physical therapists are trained medical experts when it comes to musculoskeletal and neurological conditions. They work closely with physicians to make sure that your treatment plan is as efficient and effective as possible. Physical therapy is a medical, hands-on approach to relieving pain and restoring function.

    While every patient’s condition and pain is unique, our physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

  • What kind of clothing should I wear for appointments?

    Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas.

    For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

  • How can I pay for each session?

    Your insurance benefits will be determined before your initial visit, and you will be informed of what, if any, payment is necessary on that date.

    We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

  • Do you treat my condition at your clinic?

    Rest assured, our therapists are well trained to evaluate and treat your condition.

    Our physical therapists have graduated from accredited physical therapy programs and are state-licensed. Depending on the university, the physical therapy program is either a master’s or doctorate level degree.

    Physical therapists have years of university-level training in anatomy, physiology, kinesiology (the study of joint movement), neurology, and many of the other medical sciences. You’re in good hands!

  • Will my insurance cover the cost of treatment?

    In most cases, insurance will cover a good portion, if not all, of your treatment costs. We understand navigating insurance can be confusing, so ProAction Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

    For more information, visit our insurance plan page and please do not hesitate to contact our Lansdale physical therapy office. We do offer different payment options for your convenience.

  • What if I don’t have insurance?

    For patients who do not have insurance, we offer a private pay rate, due at the time of service. We may also set up a payment plan as necessary to accommodate for financial hardships

  • When will I start noticing relief?

    Each patient’s diagnosis is different, so together with your referring physician, our therapist will develop a plan of care that is right for you.

    Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist.

  • Can I continue seeing a therapist even when I feel better?

    Yes, once you have completed your therapy sessions, our therapist will review your at-home continuing therapy program.

  • What should I do to prepare for my first appointment?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • Print out the patient forms, fill them out, and bring them with you. If you are unable to do this, please allow for extra time to fill these out upon your arrival.
    • Please wear comfortable clothing that allows easy access to your problem areas.
    • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
    • Insurance information and a photo ID (we will make a copy of your insurance card & photo ID)
    • A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
    • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
  • Do you accept my insurance?

    We participate in many major health insurance plans including Medicare and Worker’s Compensation. See our list of accepted plans or contact us prior to your first visit for more information.

  • Do you submit claims to my insurance company?

    Yes, we will file claims with your insurance company on your behalf. In order to appropriately submit these claims, we will need to obtain a copy of your insurance identification card to ensure that we have the necessary information.

  • How should I dress?

    Consider wearing comfortable clothing such as sweatpants or shorts, a T-shirt or tank-top and sneakers.

  • Do I need a physician prescription to receive physical therapy?

    A physician referral is not necessary for you to legally be seen by a licensed therapist in Pennsylvania.

    However, your insurance company may have different requirements in place. Please check with your insurance company as many health insurance plans require a physician referral for therapy to be covered.

  • What is the difference between a prescription and a referral for physical therapy?

    A referral is an authorization from your Primary Care Physician (PCP) referring you to an in-network specialist. Most HMO’s require a referral. A prescription is the written order for physical therapy from the referring physician. Please check with your insurance carrier to find out if you need a doctor’s referral or if your physical therapy prescription will satisfy your insurance plan’s requirements.

  • How long is each visit?

    Your initial visit will typically take 60-90 minutes. Subsequent visits are shorter, usually around an hour. Times vary due to the specific treatment and exercises being performed.

  • How often will I visit for treatment?

    The number of visits that you will need will be determined during your initial evaluation. Most patients and conditions require 2-3 visits each week.